User Roles

Currently we provide 4 distinct user roles. You can use these roles to control your user's access to the system. You can also create custom roles to fit your needs.

Admin - This role has access to all features of the system. This role is intended for the system administrator.
User - This role has access to Submit, Dispatch (limited access), Communications (limited access), Operations (limited access), and Home.
Dispatch - This role mirrors the user role but has full Dispatch capabilities and limited access to Activity Log.
Supervisor - This role mirrors the user role but has full access to Activity Log, Reporting, and Pulse.
Read only - This role allows read only access to the activity log and reporting.

Incident Submission:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Access Incident Submission Module	⛔️	✅	✅	✅	✅
Can submit Individual Incidents	⛔️	✅	✅	✅	✅
Can submit Daily Log / Bulk Incidents	⛔️	✅	✅	✅	✅
Can submit Operational Forms	⛔️	✅	✅	✅	✅
Edit their own Incidents Submissions	⛔️	✅	✅	✅	✅
Edit all Incident Submissions	⛔️	⛔️	✅	✅	✅
Show, Hide, Configure Categories on Submit Page	⛔️	⛔️	⛔️	⛔️	✅
Show, Hide, Configure Categories on Daily Log / Bulk Page	⛔️	⛔️	⛔️	⛔️	✅
Pin Operational Forms to the Submit Page	⛔️	⛔️	⛔️	⛔️	✅
Submit Supervisor Reviews	⛔️	⛔️	⛔️	✅	✅
Request Supervisor Reviews	⛔️	✅	✅	✅	✅

Activity Log:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Access Activity Log Module	✅	⛔️	✅	✅	✅
Can Review, Search, and Filter Incidents	✅	⛔️	✅	✅	✅
Can Generate and Send Individual Incident Reports	✅	⛔️	✅	✅	✅
Can Generate and Send Comprehensive Reports	✅	⛔️	✅	✅	✅
Can Archive Incidents	⛔️	⛔️	✅	✅	✅
Can Edit Incident Meta-data in the Activity Log	⛔️	⛔️	✅	✅	✅

Reporting:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Access the Reporting Module	✅	⛔️	⛔️	✅	✅
Can Generate and Send Comprehensive Incident Reports	✅	⛔️	⛔️	✅	✅
Can Download individual Graphs and Charts	✅	⛔️	⛔️	✅	✅
Can build Saved Reports	⛔️	⛔️	⛔️	✅	✅
Can Add Recipients and Automations to Saved Reports	⛔️	⛔️	⛔️	✅	✅
Can Generate and Send Operational Form Reports	✅	⛔️	⛔️	✅	✅

Dispatch:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Access the Dispatch Module	⛔️	✅	✅	✅	✅
Can Generate and Dispatch Calls	⛔️	⛔️	✅	✅	✅
Can View the Dispatch Queue	⛔️	✅	✅	✅	✅
Can Modify and Edit Open Calls	⛔️	✅	✅	✅	✅
Can place Units and Locations In/Out of Service	⛔️	⛔️	✅	✅	✅
Can Generate Dispatch Automations	⛔️	⛔️	✅	✅	✅

Pulse:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Can update a Pulse Status using a Form Submission	⛔️	✅	✅	✅	✅
Access Pulse Module	⛔️	⛔️	⛔️	✅	✅
Can create and archive a Pulse Status	⛔️	⛔️	⛔️	✅	✅
Can set Time and Compliance Guidelines for a Pulse Status	⛔️	⛔️	⛔️	✅	✅
Can update a Pulse Status directly from Pulse Dashboard	⛔️	⛔️	⛔️	✅	✅

Communications:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Can Confirm Receipt and Reading of Bulletin with Thumbs Up	⛔️	✅	✅	✅	✅
Access Communications Module	✅	✅	✅	✅	✅
Can Send Internal Email Bulletin Blasts to Team	⛔️	⛔️	⛔️	✅	✅
Can Send Internal SMS Bulletin Blasts to Team	⛔️	⛔️	⛔️	✅	✅
Can Edit, Pin, and Unpin Bulletins to the Home Page	⛔️	⛔️	⛔️	✅	✅
Can View Thumbs Up Read Receipts Agency-wide	⛔️	⛔️	⛔️	✅	✅

Operations:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Can Access Documents Pinned to Home Screen	✅	✅	✅	✅	✅
Can Access Operational Forms Pinned to Home Screen	✅	✅	✅	✅	✅
Access Operations Module	✅	✅	✅	✅	✅
Can Upload New Documents	⛔️	⛔️	⛔️	✅	✅
Can Generate New Operational Forms	⛔️	⛔️	⛔️	⛔️	✅
Can Edit and Archive Operational Forms	⛔️	⛔️	⛔️	⛔️	✅

Agency Settings:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Access Agency Settings Module	⛔️	⛔️	⛔️	⛔️	✅
Can Create, Activate, and Deactivate Users	⛔️	⛔️	⛔️	⛔️	✅
Can Create and Archive Locations, Units, Assets and Groups	⛔️	⛔️	⛔️	⛔️	✅
Can edit Visibility, Order, and Color of Incident Categories	⛔️	⛔️	⛔️	⛔️	✅

Public Safety Dashboard:

Permission / Action	Read Only	User	Dispatcher	Supervisor	Admin
Access Agency Public Safety Dashboard	⛔️	⛔️	⛔️	⛔️	✅
Can Create, Publish, Unpublish Safety Broadcasts	⛔️	⛔️	⛔️	⛔️	✅
Can manage Public Dashboard in the Current Risk Settings	⛔️	⛔️	⛔️	⛔️	✅

Please note that ⛔️ denotes "Denied" and ✅ denotes "Allowed".

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